To guarantee your bedroom reservation:
Credit card details will be taken at the time of reservation and a fee equal to the first night’s accommodation charge will be required to secure your booking.
All outstanding charges are to be settled on departure.
On arrival, guests will be requested to present the credit card they intend using to settle their account. The credit card will be pre-authorised in the amount of the total anticipated cost for accommodation during the stay.
In the event of a bedroom cancellation:
Cancellation within 72 hours
If your reservation is cancelled or amended within 72 hours of the date you planned to visit, the cancellation fees applied will be at 100% of the total of your stay or the number of nights cancelled.
Cancellation outside of 72 hours
If you cancel your room reservation more than 72 hours prior to your arrival day the deposit is fully refundable, and no cancellation fees are applied.
You may cancel your reservation without charge up to 48 hours prior to your arrival. You will be charged the following price per person for all cancellations within 48 hours of arrival or if you cancel without any prior notification.
Lunch Cancellation: £20 per person
Dinner Cancellation: £30 per person
In The Fuji Grill, children are welcome to dine up until 8pm.
Every care is taken to avoid any cross contamination from allergens during preparation of food.
We do however work in kitchens that processes allergenic ingredients and we do not have a specific allergen free zone or dedicated fryers. We are not a nut free establishment and nuts form part of our menus and are offered freely through the restaurant and bars.
If you have any specific allergies or concerns, please let us know in advance or during your visit.
Dogs are not permitted at Beaverbrook Town House.
Smoking is not permitted in any of our buildings.
If you choose to smoke in your bedroom, we reserve the right to charge a cleaning surcharge upon or after your departure and additional charges will be incurred.
We kindly request that you refrain from using mobile phones while in the restaurants.
Beaverbrook accepts no liability for any damage to or any loss of guests’ personal property.
In the public areas of Beaverbrook, and some staff areas, CCTV is in operation and video recordings may be made. This activity is carried out for security and safety reasons for the better management of Beaverbrook and security for all its clients and team.
Photography and filming
All photography or filming MUST be pre-authorised by a member of the Beaverbrook Executive team. No photography or filming MUST take place in any area of Beaverbrook under any circumstances without the assigned Hotel representative. Members of Beaverbrook staff and Beaverbrook uniforms or part thereof will not be used in the photography or filming and no team role will be impersonated for the purposes of the photography or filming. Use of the Beaverbrook brand name, commercial photography, Beaverbrook images and logo including trademarks or trade names requires the prior written consent of Beaverbrook. We will take appropriate legal action to restrain any misuse or unauthorised usage of Beaverbrook collateral listed above.